Understanding and Countering Unconscious Bias

Unconscious bias exists in each person’s worldview, affecting our behaviors in the workplace. As a result, unconscious bias creates barriers to inclusion, performance and engagement. Understanding what unconscious bias is and how it impacts our decisions is key to fostering more inclusive and intercultural workplaces, practices and leadership. This fosters a high-performing team culture and organizational productivity.

Session Outcomes:

  • Participants will gain an increased understanding of what unconscious bias is and a heightened awareness of how it presents itself in the workplace.

  • Participants will begin to acknowledge their own attitudes and biases that influence the inclusivity of their organization.

  • Participants will learn tools and techniques to counter bias, and positively influence the engagement of colleagues to help build a high performing and productive team.

Coure Outline:

  1. Understanding Unconscious Bias:

    Introduction of unconscious bias – how our brains process information. An introduction to the two systems that drive our decision making; one fast, instinctive and emotional, the other slow, deliberate and factual.


  2. Common Biases and Their Impact:

    Explain different types of biases using relevant examples from the business (focus on affinity, attribution and confirmation bias), highlighting the impact on organizations – positive and negative.


  3. Vulnerability and How to Counter Biases:

    Explain when people are most vulnerable to bias, identify scenarios where bias commonly exists.

    Present and practice frameworks and tools to counter bias in ourselves and of people around us.


  4. Introduction to Systems Bias:

    Awareness and training is an important first step in countering bias; however, the most impactful change comes from revising processes and systems.

    References provided to examples from within the organization and industry peers.

*the course outline provides a framework and high-level explanation of the material that will be covered in the session. The discussion and focus of the material will shift to meet each organization’s unique culture and learning objectives.

Our Facilitators


Kathy Andrews

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Sofia Arisheh

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Wyle Baoween